Warranty Terms and Conditions
Warranty Period:
Mirrors
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3-Year Warranty for domestic use.
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1-Year Warranty for commercial use.
Baths
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10-Year Warranty
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1-Year Labour
Toilets
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10-Year Warranty
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2-Year replacement product or parts - valves
- 1 -Year replacement product or parts - toilet seats
- 1 -Year Labour
Terms and Conditions:
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Commencement: The warranty period begins on the date of purchase.
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Installation Requirements: For powered mirrors, installation must be performed by a licensed electrician. Proof of professional installation is required to claim warranty.
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Product Integrity: The product must not be altered, modified, or repaired.
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Repair or Replacement: The decision to repair or replace a product is at Mera Mera's discretion, based on the specific product, fault, and circumstances at the time.
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Labour Costs: Mera Mera will not cover any labour costs involved in the removal or reinstallation of the product.
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Installation Quality: Mera Mera is not responsible for faults arising from poor installation.
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Transit Insurance: Transit insurance is provided, requiring the product to be inspected within 24 hours of delivery for any damage. Claims for scratches, chips, or marks post-installation will not be accepted after this period.
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Exclusions: Mera Mera is not liable for defects caused by excessive moisture, excessive heat, faulty electrical supply, or normal wear and tear.
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Product Replacement: In the event of a replacement, if the exact model is unavailable (due to being out of stock, superseded, or discontinued), an alternative or a model of equal or lesser value will be provided. Cash refunds are not available under any circumstances.
