30-Day Returns Policy
At Mera Mera, we're committed to your satisfaction. If you're not entirely happy with your mirror purchase, we offer a straightforward 30-day exchange policy. Here's how it works:
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Eligibility for Exchange: You can exchange your mirror within 30 days of purchase if you find it's not quite right for you. Whether it's a matter of style, size, or simply a change of heart, we're here to ensure you end up with the perfect match for your space.
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Condition of Return: For an exchange to be processed, both the mirror and its packaging need to be returned in their original, 'as new' condition, ready for resale. This means the mirror must be free of scratches, chips, or any other damage, with the packaging fully intact and in a condition that's fit for resale. Additionally, the mirror must not have been installed prior to return.
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No Restocking Fee, Just Pay Return Shipping: While we do not charge a restocking fee for exchanges within this 30-day period, we ask that you cover the return shipping fee. This policy helps us keep our prices as low as possible, ensuring that all our customers benefit from high-quality products at competitive rates. We strive to make the exchange process as smooth and convenient as possible.
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Process for Exchange: Simply contact our customer service team within the 30-day window, and we'll guide you through the steps to return your mirror and select a new one. We strive to make your exchange experience smooth and accommodating.
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Protecting Your Interests: While we aim to be flexible with our exchange policy, we also need to protect the integrity of our products and ensure they can be enjoyed by other customers. That's why the return condition policy is strictly adhered to, ensuring every customer receives the high-quality product they expect from Mera Mera.
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Customer Satisfaction: Our goal is to ensure you're delighted with your purchase. If you have any concerns or need assistance with your exchange, our dedicated customer service team is here to help.
We hope our 30-day exchange policy offers you peace of mind and confidence in your purchase, knowing that your satisfaction is our priority.
